CHANNEL & COMMERCE
Integrations
Connect one Shopify store through the central Commerce gateway, then let FLOW assistants and Workspace Copilot use the same controlled, read-only tools. Shopify access tokens never live in the browser.
Shopify Commerce
Connect a store using Shopify OAuth. The connection is scoped to this organization and can be disconnected at any time.
Commerce is optional. Workspace and FLOW continue to work without it. The bot may only use tools enabled in the playbook and must ask for missing order details.
Shared playbook
One editable safety policy can guide Shopify actions in FLOW, Workspace, or the whole organization. Saving requires an administrator.
How it is used
FLOW
Use product, inventory and order tools when the assistant’s playbook allows them.
Workspace
Copilot can draft a safe answer or check a status for an employee to review.
Guardrails
No refunds, cancellations, address changes or price edits. Ambiguous requests are escalated.