ONE COMPANY · SHARED ACROSS FLOW & WORKSPACE

Wallet & AI

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Purchased credits—Credits for channel fees and platform AI.

Wallet bonus—For platform AI, email, chat and handoff, including channel fees with BYOK. No cash value.

30-day plan remaining—No active plan.

Your AI provider

BYOK: Synvio charges $0 for AI. Your provider bills your own key directly. Channel fees still apply. A failed key never switches to paid SYNVIO/CORE AI automatically.

Pay as you go · service credits

SYNVIO/CORE credits are non-withdrawable service credits, not cash. 1 credit pays for $1 of platform usage at the published rates. A $25 deposit adds 40 credits: 25 purchased + 15 bonus. Token quantities depend on input, cached input and output rates. Subscriptions are purchased separately.

Bonuses are awarded per payment, never on cumulative deposits. They do not expire. The maximum bonus rate is 60%.

Single PAYG deposit: $25.00Bonus rate reaches its maximum 60% at $25. Larger payments keep the same rate. Credits pay for platform AI, messages and handoff, including channel fees with BYOK.

Each deposit earns a smoothly increasing wallet bonus: 0% at $2, rising to 60% at $25. Above $25 the rate stays at 60%; the dollar bonus still grows. The formula is 60% × (3t² − 2t³), where t = min(1, max(0, (deposit − 2) / 23)). Deposits are calculated separately, never combined retroactively.

Test payments: ask the platform owner to credit your company wallet. No card is charged here.

Team · 30 days

$25 per agent, with $60 of pooled usage per agent for 30 days. Administrators are included; an owner-only company counts as one seat. Usage covers channel fees and SYNVIO/CORE AI. BYOK AI always costs $0 here.

Plan payments are separate from PAYG deposits and do not receive a top-up bonus. Plan allowance expires after 30 days; paid balance and Wallet bonus remain.

After the plan limit or expiry, use available PAYG credit automatically.

In test mode, ask the platform owner to activate a plan. Additional agents require a new seat quote; until covered they use PAYG only when enabled.

Usage rates

Channel	Incoming	Outgoing
Email	$0.002	$0.003
Website chat	$0	$0.002
Other channels, when connected	$0.002	$0.002

Handoff: $0.002 once per conversation, in addition to message fees. Website chat outgoing fees apply to bot and employee messages. Designer previews have no channel fees; generated AI replies use your selected AI provider.

SYNVIO/CORE AI: GPT-4.1 mini at 5× provider token rates — $2 / million input tokens, $0.50 / million cached input tokens, $8 / million output tokens. AI and channel charges are listed separately. SYNVIO/CORE AI safety cap: $0.15 per request; longer context is rejected before generation.

View each charge →

Amounts use six decimal places so fractions of a cent stay visible. Reserved amounts are held, not final charges. Unknown provider outcomes need owner review before retrying.

Month (UTC)Charge type

Time / reference	Charge / usage	Status	Total	Paid	Wallet bonus	Plan

PAYG deposits and plan receipts (all dates, same page number)

Older wallet activity predating V25 is kept in the database. The detailed channel ledger starts when V25 is deployed; past messages are not charged retroactively.