Admin only

Company & team

Manage the workspace name and invite employees. Employee accounts can use the inbox and send customer replies, but cannot change mailbox settings or open the knowledge-management area.

Company profile

The company name shown inside the Synvio workspace.

Invite an employee

Synvio sends an invitation to join this existing company workspace as an agent.

Invited employees join as agents. They can handle conversations and send replies, but cannot access Inbox setup, Knowledge or Company & team.

Team

Current members and pending invitations.