Admin only

Company knowledge

Store the approved information Synvio can use when assisting customer support. Agents do not receive direct access to this management area.

Your knowledge, from a text file

Drop TXT files here to create company articles.

Imports add articles to your current company. Existing titles are skipped; your edits are preserved.

Editor

Knowledge entries are administration data. Employee/agent accounts are blocked from selecting these records directly by database access rules.