.flow-detail{min-height:0;overflow:hidden}.flow-detail .conversation-header{display:flex;flex-wrap:wrap;gap:10px;align-items:center;padding:16px}.flow-detail #flow-title{flex:1 1 180px;min-width:0;margin:0;font-size:20px}.flow-detail #flow-assignee{width:180px;flex:0 1 180px}.flow-detail #flow-contact{flex:1 1 200px;overflow-wrap:anywhere;font-size:12px}.flow-context,#flow-ownership,#flow-send-status{font-size:12px;line-height:1.5}.flow-context{padding:12px 20px;background:var(--surface-alt,#f1f5fb);color:var(--text,#26334b);border-bottom:1px solid #8b9cbb33}#flow-error:not(:empty){padding:12px 20px;color:#b34726}#flow-messages{min-height:140px;overscroll-behavior:contain}#flow-reply{border-top:1px solid #8b9cbb44;flex-shrink:0}#flow-text{width:100%;min-height:150px;max-height:350px;resize:vertical;line-height:1.6;padding:14px}#flow-text:read-only{opacity:.65}.flow-compose-actions{display:flex;flex-wrap:wrap;gap:12px;align-items:center;margin:12px 0}#flow-ownership{margin:0 0 10px}.flow-working{opacity:.65}.flow-success{animation:flow-confirm .25s ease-out}#flow-reply button{transition:transform .15s,background .15s}#flow-reply button:active{transform:scale(.98)}@keyframes flow-confirm{from{transform:scale(.96)}to{transform:scale(1)}}@media(max-width:600px){.flow-detail .conversation-header{padding:12px}#flow-reply{padding:12px!important}#flow-text{min-height:120px}.flow-context{padding:10px 12px}}@media(prefers-reduced-motion:reduce){.flow-success{animation:none}#flow-reply button{transition:none}}

.conversation-header .file-button,.ownership-actions .file-button,.flow-compose-actions .file-button{min-height:42px;padding:10px 16px;font-size:14px;font-weight:600;border-radius:10px;white-space:normal}.ownership-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.status-control{min-width:220px}#flow-claim,#take-ticket,#flow-send{background:#4167dd;color:#fff;border-color:#4167dd}#flow-resolve,#resolve-ticket{background:#eaf1ff;color:#23469a;border-color:#a7bae8}#flow-state{padding:8px 12px;font-weight:700}#flow-contact{flex-basis:100%!important}.conversation-header button:disabled,.ownership-actions button:disabled,.flow-compose-actions button:disabled{opacity:.45;cursor:not-allowed}#flow-ownership{padding:10px 12px;border-radius:8px;background:#4167dd12}#flow-copy{margin-left:auto}.flow-detail .conversation-header{align-content:start}@media(max-width:600px){.status-control{min-width:0;width:100%}.ownership-actions .file-button{flex:1}.flow-detail .conversation-header .file-button{flex:1}.flow-detail #flow-assignee{flex-basis:100%;width:100%}}

/* Workspace website-chat handoff conversation styles. */
:root[data-theme] body.workspace-inbox .flow-detail{height:100%;min-width:0;background:var(--convo-bg)}
:root[data-theme] body.workspace-inbox .flow-detail .conversation-header{display:grid;grid-template-columns:auto minmax(180px,1fr) auto auto auto auto auto auto;grid-template-rows:auto auto;align-items:center;gap:7px 8px;padding:12px 18px;border-bottom:1px solid var(--line);background:var(--convo-bg)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-back{grid-column:1;grid-row:1 / span 2;width:30px;height:30px;padding:0}
:root[data-theme] body.workspace-inbox .flow-detail #flow-title{grid-column:2;grid-row:1;font-size:15px;line-height:1.35;color:var(--text)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-contact{grid-column:2;grid-row:2;flex-basis:auto!important;font-size:9px;color:var(--muted)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-state{grid-column:3;grid-row:1 / span 2;white-space:nowrap;font-size:9px}
:root[data-theme] body.workspace-inbox .flow-detail #flow-refresh{grid-column:4;grid-row:1 / span 2}
:root[data-theme] body.workspace-inbox .flow-detail #flow-claim{grid-column:5;grid-row:1 / span 2}
:root[data-theme] body.workspace-inbox .flow-detail #flow-release{grid-column:6;grid-row:1 / span 2}
:root[data-theme] body.workspace-inbox .flow-detail #flow-assignee{grid-column:7;grid-row:1 / span 2;width:145px;max-width:100%;height:30px;min-height:30px;padding:0 8px;font-size:10px}
:root[data-theme] body.workspace-inbox .flow-detail #flow-resolve{grid-column:8;grid-row:1 / span 2}
:root[data-theme] body.workspace-inbox .flow-detail .conversation-header .file-button{min-height:30px;height:30px;padding:0 10px;border-radius:7px;font-size:10px;white-space:nowrap}
:root[data-theme] body.workspace-inbox .flow-detail #flow-claim{background:var(--accent);border-color:var(--accent);color:#fff}
:root[data-theme] body.workspace-inbox .flow-detail #flow-release,:root[data-theme] body.workspace-inbox .flow-detail #flow-resolve{background:var(--panel-2);border-color:var(--line-strong);color:var(--text)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-state{border:1px solid var(--line);border-radius:7px;background:var(--panel-2);color:var(--muted)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-state[data-state="waiting"]{border-color:rgba(245,165,36,.28);background:rgba(245,165,36,.08);color:var(--amber)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-state[data-state="assigned"]{border-color:rgba(47,129,247,.3);background:rgba(47,129,247,.1);color:var(--accent-2)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-state[data-state="expired"]{border-color:rgba(245,165,36,.25);background:rgba(245,165,36,.06);color:var(--amber)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-state[data-state="resolved"]{border-color:rgba(63,185,80,.25);background:rgba(63,185,80,.07);color:var(--green)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-context{flex:none;margin:0 18px 5px;padding:8px 11px;border:1px solid var(--line);border-radius:8px;background:var(--panel-2);color:var(--muted);font-size:10px;line-height:1.5;overflow-wrap:anywhere}
:root[data-theme] body.workspace-inbox .flow-detail #flow-messages{display:flex;flex-direction:column;gap:13px;min-height:0;padding:10px 20px!important;overscroll-behavior:contain}
:root[data-theme] body.workspace-inbox .flow-message-row{display:flex;align-items:flex-start;gap:9px;width:100%;min-width:0}
:root[data-theme] body.workspace-inbox .flow-message-row.outbound{flex-direction:row-reverse}
:root[data-theme] body.workspace-inbox .flow-message-avatar{width:28px;height:28px;flex:0 0 28px;display:grid;place-items:center;border-radius:50%;background:var(--panel-3);color:var(--muted);font:600 9px/1 "IBM Plex Mono",monospace}
:root[data-theme] body.workspace-inbox .flow-message-avatar.team{background:rgba(47,129,247,.15);color:var(--accent-2)}
:root[data-theme] body.workspace-inbox .flow-message-avatar.assistant{background:rgba(0,231,242,.12);color:var(--cyan)}
:root[data-theme] body.workspace-inbox .flow-message{position:relative;width:fit-content;max-width:min(64%,620px);min-width:0;margin:0!important;padding:14px 16px;border:1px solid var(--line);border-radius:11px;background:var(--panel-2)!important;color:var(--text);font-size:12.5px;line-height:1.7;box-shadow:none;overflow-wrap:anywhere;word-break:break-word}
:root[data-theme] body.workspace-inbox .flow-message.visitor{align-self:flex-start}
:root[data-theme] body.workspace-inbox .flow-message.team{align-self:flex-start;border-color:var(--line-strong);background:#2b313a!important}
:root[data-theme] body.workspace-inbox .flow-message.assistant{align-self:flex-start;border-color:rgba(0,231,242,.16);background:var(--panel-2)!important}
:root[data-theme] body.workspace-inbox .flow-message .message-meta{margin-bottom:5px}
:root[data-theme] body.workspace-inbox .flow-message.visitor .message-author-name{color:var(--text)}
:root[data-theme] body.workspace-inbox .flow-message.team .message-author-name{color:var(--accent-2)}
:root[data-theme] body.workspace-inbox .flow-message.assistant .message-author-name{color:var(--cyan)}
:root[data-theme] body.workspace-inbox .flow-message .message-text{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}
:root[data-theme="light"] body.workspace-inbox .flow-detail #flow-context{background:#eaf1fd;color:#40516e}
:root[data-theme="light"] body.workspace-inbox .flow-detail #flow-state[data-state="expired"]{border-color:rgba(178,106,0,.28);background:rgba(178,106,0,.07);color:var(--amber)}
:root[data-theme="light"] body.workspace-inbox .flow-message.team{border-color:var(--line);background:var(--bubble-out)!important}
:root[data-theme="light"] body.workspace-inbox .flow-message.assistant{background:var(--panel-2)!important}
:root[data-theme] body.workspace-inbox .flow-detail #flow-ownership{margin:0 0 8px;padding:8px 10px;border:1px solid var(--line);border-radius:7px;background:var(--panel-2);color:var(--muted);font-size:9px;line-height:1.45}
:root[data-theme] body.workspace-inbox .flow-detail #flow-text{height:86px;min-height:64px;max-height:160px;padding:10px 12px;border-radius:9px;background:var(--field);color:var(--text);font-size:11px}
:root[data-theme] body.workspace-inbox .flow-detail #flow-reply{padding:8px 18px 12px!important;border-top:1px solid var(--line);background:var(--convo-bg)}
:root[data-theme] body.workspace-inbox .flow-detail .flow-compose-actions{gap:7px;margin:8px 0 0}
:root[data-theme] body.workspace-inbox .flow-detail .flow-compose-actions .file-button{min-height:30px;height:30px;padding:0 10px;border-radius:7px;font-size:10px}
:root[data-theme] body.workspace-inbox .flow-detail #flow-send{background:var(--accent);border-color:var(--accent);color:#fff}
:root[data-theme] body.workspace-inbox .flow-detail #flow-copy{margin-left:auto;background:var(--panel-2);border-color:var(--line);color:var(--text)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-error:not(:empty){padding:7px 18px;color:var(--red);font-size:10px}
:root[data-theme] body.workspace-inbox .flow-detail #flow-send-status{font-size:9px;color:var(--muted)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-reply>small{font-size:8px;color:var(--dim)}
@media(max-width:1199px){:root[data-theme] body.workspace-inbox .flow-detail .conversation-header{grid-template-columns:auto minmax(0,1fr) auto;grid-template-rows:auto auto auto}:root[data-theme] body.workspace-inbox .flow-detail #flow-back{grid-column:1;grid-row:1 / span 2}:root[data-theme] body.workspace-inbox .flow-detail #flow-title,:root[data-theme] body.workspace-inbox .flow-detail #flow-contact{grid-column:2}:root[data-theme] body.workspace-inbox .flow-detail #flow-title{grid-row:1}:root[data-theme] body.workspace-inbox .flow-detail #flow-contact{grid-row:2}:root[data-theme] body.workspace-inbox .flow-detail #flow-state{grid-column:3;grid-row:1}:root[data-theme] body.workspace-inbox .flow-detail #flow-refresh{grid-column:1;grid-row:3}:root[data-theme] body.workspace-inbox .flow-detail #flow-claim{grid-column:2;grid-row:3}:root[data-theme] body.workspace-inbox .flow-detail #flow-resolve{grid-column:3;grid-row:3}:root[data-theme] body.workspace-inbox .flow-detail #flow-release{grid-column:1;grid-row:4}:root[data-theme] body.workspace-inbox .flow-detail #flow-assignee{grid-column:2 / span 2;grid-row:4;width:100%}}
@media(max-width:700px){:root[data-theme] body.workspace-inbox .flow-detail .conversation-header{display:flex;flex-wrap:wrap;gap:7px;padding:10px 12px}:root[data-theme] body.workspace-inbox .flow-detail #flow-back{flex:0 0 30px}:root[data-theme] body.workspace-inbox .flow-detail #flow-title{flex:1 1 calc(100% - 40px);font-size:14px}:root[data-theme] body.workspace-inbox .flow-detail #flow-contact{flex:1 1 100%;font-size:9px}:root[data-theme] body.workspace-inbox .flow-detail #flow-state{order:1}:root[data-theme] body.workspace-inbox .flow-detail .conversation-header .file-button{flex:1 1 auto}:root[data-theme] body.workspace-inbox .flow-detail #flow-assignee{flex:1 1 100%;width:100%}:root[data-theme] body.workspace-inbox .flow-detail #flow-context{margin:0 12px 4px;padding:7px 9px;font-size:9px}:root[data-theme] body.workspace-inbox .flow-detail #flow-messages{padding:10px 12px!important}:root[data-theme] body.workspace-inbox .flow-message{max-width:calc(100% - 38px);padding:9px 11px}:root[data-theme] body.workspace-inbox .flow-detail #flow-reply{padding:8px 12px 10px!important}:root[data-theme] body.workspace-inbox .flow-detail .flow-compose-actions{flex-wrap:wrap}:root[data-theme] body.workspace-inbox .flow-detail #flow-copy{margin-left:0}}

.thread-jump-anchor{position:relative;height:0;min-height:0;flex:0 0 0;z-index:2;}
.thread-jump{position:absolute;bottom:10px;left:50%;transform:translateX(-50%);border:1px solid var(--line-strong,#537388);border-radius:20px;padding:7px 15px;background:var(--panel-2,#19212a);color:var(--text,#fff);font-weight:600;cursor:pointer;box-shadow:0 4px 14px #0003}
.thread-jump[hidden],#flow-return-ai[hidden]{display:none!important}
@media(prefers-reduced-motion:no-preference){:root:not([data-motion=off]) .thread-jump{animation:thread-jump-in .18s ease-out}}
@keyframes thread-jump-in{from{opacity:0;translate:0 4px}to{opacity:1;translate:0 0}}
:root[data-theme] body.workspace-inbox #flow-state[data-state=spam]{color:var(--amber);border-color:var(--amber)}
@media(min-width:1200px){:root[data-theme] body.workspace-inbox .flow-detail .conversation-header:has(#flow-return-ai:not([hidden])){grid-template-columns:auto minmax(120px,1fr) repeat(7,auto)}
:root[data-theme] body.workspace-inbox .flow-detail #flow-return-ai{grid-column:9;grid-row:1 / span 2}}

.ownership-actions button[aria-busy="true"]::before,.flow-detail button[aria-busy="true"]::before{content:"";display:inline-block;vertical-align:-.12em;width:.85em;height:.85em;margin-right:.45em;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;box-sizing:border-box}
@media(prefers-reduced-motion:no-preference){:root:not([data-motion=off]) button[aria-busy="true"]::before{animation:ownership-pending .7s linear infinite}}
@keyframes ownership-pending{to{transform:rotate(360deg)}}